Privacy Policy

This Privacy Policy explains how OpenHouse.pk (“OpenHouse,” “we,” “us”) collects, uses, and protects your personal information when you use our website and services. We are committed to handling your data responsibly and transparently.

1. Information we collect

Information you provide

• Contact details when you request a callback, submit a property, or inquire about a listing — such as your name, phone number, and email.
• Property details you submit for sale or listing — such as society, phase, size, type, price expectation, and photos.
• Account information if you sign in — such as your phone number or email used for one-time-password (OTP) verification.
• Saved listings, collections, and saved searches you create while signed in.

Information collected automatically

• Basic usage data such as pages viewed and interactions, used to improve the Platform.
• Anonymous calculator and feature usage events, which are not linked to your identity.

2. How we use your information

• To contact you about a property inquiry, callback request, or property you submitted.
• To verify, inspect, and publish properties you list with us.
• To operate features you use — saved listings, collections, saved-search alerts, and closing-progress tracking.
• To improve our listings, content, and services.
• To comply with legal obligations and prevent fraud or misuse.

3. How we share information

We do not sell your personal information. We may share it only:

• With our internal team and verification staff to respond to your inquiry or process your property.
• With service providers who help us run the Platform (for example, secure cloud hosting and messaging/email delivery), bound to protect your data.
• When required by law, regulation, or a valid legal request, or to protect our rights and the safety of users.

4. Communications

When you submit an inquiry or property, you agree that we may contact you by phone, WhatsApp, SMS, or email to follow up. You can ask us to stop non-essential communications at any time.

5. Cookies & local storage

We use cookies and browser storage to keep you signed in, remember your preferences, and operate core features. You can control cookies through your browser settings, though some features may not work without them.

6. Data retention

We keep your information for as long as needed to provide our services, maintain accurate property records, and meet legal requirements. You may request deletion of your account information, subject to records we are required or permitted to retain.

7. Your choices

• You can request access to, correction of, or deletion of your personal information.
• You can unsubscribe from alerts and non-essential messages.
• You can ask us how your data is used by contacting the email below.

8. Security

We use reasonable technical and organisational measures to protect your data, including access controls and encrypted connections. No system is perfectly secure, but we work to keep your information safe.

9. Children

The Platform is intended for users aged 18 and over. We do not knowingly collect personal information from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the current version.

11. Contact

To exercise your choices or ask any privacy question, contact us at contact@openhouse.pk.